Human Resources Excellence Awards
2009 Award Winners
HR LEADERSHIP
Nominees Name: Nancy Long
Nominees Title: Senior Vice President, Global HR
Nominees Company: Hitachi Data Systems
Number of Employees: 4,000
Reasons: Nancy and her HR leadership team have brought about a fundamental change
at HDS which has put key foundational programs and processes into place,
dramatically increased the credibility of the HR function worldwide,
created a culture that has been embraced throughout the company in all
countries, and driven a leadership development emphasis to support our
company values and performance environment.
Employees have stopped Nancy
in the hall and said "your influence is evident here - our CEO talks
about 'never making a tradeoff between the three things we value so
much- employees, customers, product offerings' " and they credit Nancy
for having driven the 'employee and ethical' emphasis into the visible
dialog and behavior of our executives at HDS. In the last year, HR at
HDS has made incredible progress that has been widely recognized within
the company:
The CEO and COO called 2008 "The Year of HR" at HDS, with
dramatic contributions to the company's success: implementation of a
world-class global compensation system, implementation of a worldwide
recruiting model that significantly reduced cost per hire and
time-to-fill metrics with substantial reduction of attrition of new
hires and top performers, rollout and introduction of best-in-class
leadership development achieving goal of 50% of all managers worldwide
attending the training in first year; implementation of HRIS global
system and process to maintain employee records, execution of employee
survey and measurable, actionable follow up items to drive a best place
to work, innovative executive benefits savings while offering a new
competitive plan for executives with very positive reception of the
program; very strong feedback from business leaders on value and
contribution of HR function.
The CEO has stated "Nancy is my most
trusted advisor" and COO has said "Nancy is credited with the
fundamental cultural shift at this company over the past year" and both acknowledge she has demonstrated extremely high HR leadership.
Nancy
was a finalist in this year\'s Stevie Awards, has been asked to be a
panelist at WITI, HR Symposium, and PBWC as well as SJSU SHRM and serves
as a mentor to aspiring HR professionals. She has a very strong team of
professionals working for her, gives them a lot of autonomy and relies
on their expertise and advice in driving the business.
Nancy is
deserving of receiving this award on behalf of HDS HR leadership. We
have an extraordinary HR leadership team and it would please us to
receive this recognition. We aim to be a Best Place to Work and will
keep working to get there.
HR INNOVATION
Nominees Name: George Haddad &
Sales Analytics Team
Nominees Company: Hewlett-Packard
Number of Employees: 300,000
Reasons: Aligning HR to Business Strategy.
One way to determine if HR has established a truly consultative and value-added role to the business is to gauge how much of an impact HR initiatives have on business strategies. Within HP’s Technology Systems Group (TSG), the business HR sales team led by George Haddad has demonstrated their ability to support human capital decisions through the creation of an innovative Sales Analytics tool.
The TSG Sales organization within HP continuously looks for ways to enter into new markets, grow market share in targeted industries, and improve account investment programs around the globe. As part of the overall Sales transformation initiative, the HR Sales leadership team developed an Analytics tool that integrated HR data, financials, and compensation. For the first time, this analytics tool gave leaders a more holistic view into how human capital decisions impact profit and loss. The tool has been used to help develop key sales strategies for review and decision making by senior management within HP TSG.
Increasing HR Efficiency
In addition to aligning HR to business strategy, the Sales Analytics tool reduced HR’s need to spend countless hours manually aggregating and consolidating reports from multiple systems. This enabled HR to focus their efforts on interpreting and analyzing the data. By integrating HR, Sales Compensation, and Financial data into one central database, users were able to pivot on multiple dimensions of data in a way that had never been done before. The tool also increased the efficiency and productivity of its HR team by eliminating 135 different reports that are now housed in four master reports. Users could customize these master reports by a number of fields including business segment, geography, HR metric, fiscal date, and more.
Not just a Tool
The vision for creating a Sales analytics environment was never to just create a tool. Rather, the team’s vision was to use the tool as a catalyst for elevating HR thinking within HP. Through the sophisticated way that data could now be viewed across multiple dimensions using this tool, HR has deepened their analytical skills and found new ways to tie human capital decisions to overall business strategies. As a result, business HR has been increasingly recognized within the company for its ability to articulate how HR strategies can result in things like cost savings and improved performance. The creation of the Sales Analytics tool is only the beginning for HP. The company continues to identify
how different workforce levers impact the business, which is evolving into end-to-end HR modeling that is helping to move the company forward.
HP's SVP, Human Resources, awarded the TSG Sales HR team with the 2008 HR Excellence Award for the team’s innovative work on the Sales Analytics tool. George Haddad has also been invited by various external organizations to speak on this topic.
PARTNERSHIP WITH HR
Nominees Name: Dianna Wilusz
Nominees Title: Senior Consultant
Nominees Company: Craford Benefits Consultans
Number of Employees: 8
Reasons: Dianna and her team approach a project understanding the realities of the HR world. Her strong HR leadership experiences combined with her analytical skills is a winning combination resulting in successful and achievable solutions. Dianna exemplifies the Crawford values of integrity, teamwork, respect, commitment and stewardship.
The HR team at Lucile Packard Children's Hospital and Stanford Hospital and Clinics went through a process to redesign the HR service delivery model for the joint organizations. We were ready to implement a shared services HR model (HR Business Center) to centralize HR business processes where it made sense in order to leverage even greater efficiencies and consistency in order to optimize customer service results.
This is where Dianna and her incredible team joined us to create a successful and realistic implementation plan. This included guiding us through the implementation process up to our go-live. Dianna quickly gained the respect and commitment from team members and stakeholders. She helped the develop roles and responsibilities for the HR Business Center and assisted us in determining the resource requirements. Dianna consistently demonstrated her commitment to the success of our project. She challenged us to think outside the box with our line of sight to the future goals.
Dianna used a very tactical approach as she helped us take our vision and turn it into reality through a series of phases which included:
1. An HR Process and System implementation prioritization process.
2. Determining which HR processes are best suited to for the HR Business Center.
3. Defining the workforce requirements, roles, and responsibilities for the HR Business Center
4. Creation of the implementation plan for the HR Business Center.
In addition to identifying timelines for infrastructure and people resources, the plan included components related to change management and stakeholder communications.
I can’t image a project not succeeding with Dianna as an HR partner. Having her as a partner is truly rewarding. Not only from a business perspective but as a respected colleague with a great sense of humor.
FUNCTIONAL EXCELLENCE
Nominees Name: Levent Arabaci
Nominees Title: Vice Presindent, Corp Functions and
Global Shared Services
Nominees Company: Hitachi Data Systems
Number of Employees: 4,000
Reasons: Levent Arabaci is VP for both client facing HR for Corporate Functions
as well as VP for Global Shared Services at Hitachi Data Systems. He is
tenacious and enthusiastic driving change and automation/improvements.
His results at HDS over the past year speak for themselves:
• implemented a global HR data base in 130+ countries
• implemented a process to maintain HR data and lead strategy to have HR
data as official data of record for all functions (including
finance/reporting)
• automated case management for hr issues, including a self service "ask hr" tool.
• has designed a manager self service portal which will be implemented
in 2009 in spite of reduced spending to do it.
• lead the dramatic improvement of employee survey process, vendor
selection and follow up steps.
• Created data analysis capabilities that far exceeded company's
expectations, providing a highly regarded monthly Headcount Analysis
report for all executives that is part of company reporting.
• Lead the effort to build analytical review into all HR data
management, significantly improving HR's credibility.
• Lead the design, development and implementation of HDS's first ever
compensation system worldwide. (consistent job families, matrix, bands,
levels, etc)
• lead the foundational variable pay platforms including the first
individual performance factor element, contributing to a new"performance oriented culture".
• lead the requisition and workforce analysis process resulting in
greater control of headcount management.
• lead the global reintroduction of inhouse recruiting which reduced
time to fill, and cost per hire by millions of dollars annually.
These are just a handful of his results. He is an outstanding functional
partner and highly deserves this recognition. I appreciate your
consideration of Levent and HDS for this award.
Special Recognition
Nominees Name: Bruce Skillings
Nominees Title: President
Nominees Company: Bernard Hodes Group
Number of Employees: 300
Reasons: The Human Resource Symposium would not be in existence today without the support if Bruce Skillings and the commitment of his organization, the Bernard Hodes Group.
Bruce Skillings has been a true innovator in the HR community. For over 35 years, Bruce managed Bernard Hodes Group's Western region and was responsible for the agency's Hong Kong and Singapore offices, and the Southeast Asia affiliate group. He also led the team that developed CareerMosaic, the web's first employment site. During his tenure at Hodes, Bruce has developed successful HR communications campaigns for numerous business-to-business and consumer product accounts. Bruce is now President, Recruitment Communications for Bernard Hodes Group.
Bruce strongly believes in customer service and that you treat people like you want to be treated. In his mind it all comes down to people caring about what your customers do and having that relationship with the customer that goes beyond a transaction.
Bruce has carried this mantra to his staff at Bernard Hodes. Unless they have a relationship with the persons they are doing business with, they can't replace that relationship with a new product or a new technology.
Bruce once told me "I don't want to be known as the best of the best". "I want to be known as the only people who do what we do. Unless you have a relationship, our service can be distilled down to a commodity and commodities can be compared, like, I can buy that pencil for a penny less over there. But if I have a relationship, there's a reason for me to do business with somebody. It comes down to trust, it comes down to understanding the client, it comes down to knowing what the client's needs are. It comes down to asking simple questions like, "How are you? How can we help you?" and, most importantly, saying "thank you."
Bruce's and Bernard Hodes Group commitment, his “thank you”, to the HR community is shown with their pro-bono involvement with many HR organizations including the HR Symposium.
Bruce and his staff at Hodes have played a critical part in the success of the Symposium for the past 25 years. They plan an equally important roles with many other organizations and events.
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